Return Policy

Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (3) business days after delivery. You must notify our Customer Care Department by either e-mail or telephone and keep the packaging and the items involved in the claim at hand (even if they are broken). We will not be responsible for, nor issue a refund, if notified after three (3) business days.

You may return any unopened merchandise in its original condition within 30 days of receiving your order. You will be charged a 20% restocking fee.

NOTE: Return authorization is required. Email us at customerservice@ninaferrell.com or call us at (886) 559-22611 prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error.

Returns must be shipped directly to ninaferrell.com. Ninaferrell Marketing retail stores will not accept returned merchandise originated from ninaferrell.com orders.

Please include the following information with your return:
* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return: